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91Win > FAQ

FAQ

Frequently asked question by 91win customers.


GENERAL

1. How do I register an 91WIN account?

Go to any 91WIN official website, click on the region you are playing in then click on the ‘Join’ button which will guide you in registering your account and then you are off on your way for an amazing experience.

2. What currency does 91WIN accepts?

Below are the currencies that 91WIN accepts:

Malaysian Ringgit (MYR)

ACCOUNT

1.What can I do if I forget my password?

click on the ”FORGET PASSWORD” below the “LOGIN” option, and put in your email address. If you do not have an email address, please contact our 24/7 customer service via live chat. They will assist you in restoring your account.

2.Are my personal details and all transaction secured?

Here at 91WIN we value and respect your privacy and it is our primary concern that it is well hidden towards others. 91WIN is well regulated and will not disclose any sort of personal information, we have the premium standards of data encryption to any third party unless it is required or applicable to the laws and regulations or a court order.

For every personal information supplied by our players, it will be transmitted via Secure Socket Layer and will be stored in an operating environment that will not be accessible by the public. Any internal access to any data is limited and is strictly monitored.

PAYMENT

1. Which deposit method is available on 91WIN?

You can choose to fund your account using one of the following options below:

a. Bank transfer via your local bank account

b. Quick pay via payment gateway (Help2Pay/EeziePay)

c. Cryptocurrency – USDT

2. How to deposit money via Bank Transfer?

Bank transfer is a deposit service which will be available from these countries only:

Indonesia with IDR – denominated account

Thailand with THB – denominated account

Malaysia with MYR – denominated account

Singapore with SGD – denominated account

    Steps:

i. Kindly contact our 24/7 Customer Service via Live Chat to obtain our bank details.

ii. Please arrange for a deposit of your funds into the provided bank account.

iii. Kindly login to your 91WIN account.

iv. Select the Bank Transfer Method.

v. Enter all the required information.

vi. Upload a copy of the official receipt if necessary.

Note: please note that your deposit via Bank Transfer will be provided and reflected in the Main Wallet when the funds are received by our bank.

3. How to make a deposit using Help2Pay/EeziePay method?

Step 1: Enter the amount you want and select e-banking account from the “bank” option.

Step 2: Submit your transaction, click ‘deposit’ button.

Step 3: The system will then redirect you to your bank secure page. Enter your e-banking account username and password. Click ‘Continue’ once you entered the right information.

Step 4: Your bank will then send you a Transaction Authorization Code (TAC) on your mobile. Enter the TAC and click confirm.

Step 5: Once it has been approved, your funds will be available in your 91WIN wallet.

Note: in order to avoid any problems, please deposit your funds earlier before the Bank Scheduled maintenance.

91WIN only accepts deposit transaction through Help2Pay secure link provided by our team. Once you logged into 91WIN account, we reserve the right not to authorize for any deposit that did not use the secured link through 91WIN.

4. How to deposit using Neon Pay (USDT)?

Step 1: Please login into your 91WIN account

Step 2: Click on deposit and select Crypto method,

Step 3: Login to your USDT app

Step 4: Scan the QR code

Step 5: Transfer the USDT amount you wish to transfer.

Step 6: Once the transaction is successful and verified by the system your funds will be available on your 91WIN wallet immediately.

    Notes:

i. Please check the currency exchange before making a transaction.

ii. Please transfer only USDT – ERC20 to the dedicated chain address. Transfer with any other coin will result to an error or caused potential losses to you.

iii. The credit will be added upon complete verification (will take about 2 – 10 minutes)

iv. For your data safety, please use your personal crypto wallet to proceed with the transaction.

v. Do not fill 91WIN or any sensitive related words such as ‘gambling’ or ‘bet’ as a transaction reference.

5. Does 91WIN accepts Cheque or Bank Draft as a deposit method?

No, we do not accept any deposit via Cheque or Bank Draft as your deposit method. Please use above recommended options.

Note that the exchange rate for USDT will fluctuate according to the market rate.

6.How to withdraw?

Withdrawal is fast and efficient; you can withdraw your money via the following methods.

In order to request for a withdrawal, select ‘Bank’ under the withdrawal menu and enter the amount you wish to withdraw then provide us your bank account information (Bank Account Name & Account Number).

For the safety/protect of our members’ funds in 91WIN account, we may ask you to submit one of more of the following documents for verification.

-A copy of your photographic ID with a clear visible photograph.

-A copy of your bank account statement for the beneficiary account showing your account number and bearing your name. (The account balance can be blanked off).

7.How long will I be able to receive my money?

For safety purposes, so long that we have all the relevant information needed and we have processed the information you sent to us in accordance to our team. The withdrawal request will be processed efficiently. The withdrawal will be processed within the following time frames below:

Processing time: 2-30 minutes

Reflect to your bank: it depends on your banking processing time.

Note: all transaction will be based on your bank’s processing time and policy. Please contact the customer support if funds are not received.

8.Are there any charges for deposit or withdrawal?

91WIN will NOT charge our players for any deposits or withdrawals made into their 91WIN account. Please be informed that any extra charges or additional fees being made when you deposit or withdraw your money is not from 91WIN, please contact your respective bank, e-wallet or crypto companies if there are any additional charges being made. For more details, please contact your bank’s customer service to check for any additional transaction fees.

9.What is a 91WIN wallet?

There are 2 categories of wallet – MAIN and PRODUCT wallet.

91WIN’s main wallet displays the total amount that can be withdrawn via various banking or transfer to product wallet to fund for your betting transaction. All newly successful deposits will be updated to this wallet instantly.

Balance of the product amount is available for betting in the following respective products or providers.

From the above, every member will be able to fund transfer from their main wallet to their chosen product wallet or between products wallet by selecting the desired wallet ‘from the “Transfer from/to” drop down list. For any further assistance, please contact our 24/7 customer service via Live Chat.

PROMOTIONS

1. How to join promotion or claim bonus?

You can visit our Promotions page for own understanding and interested choice to see what is currently available or contact Customer Service for further enquiries. After that, you may choose your preferred promotion at the ‘DEPOSIT’ page. If you cannot see the promotions, please contact our Customer Service for assistance.

2. What is Welcome Bonus?

Welcome bonuses are rewards offered by us to new players when you first register into our website. Please refer to our ‘PROMOTION’ page for more information of our Welcome Bonus.

3. What is Turnover/Rollover Requirement?

A turnover (also known as Rollover) requirement is the number of times that a bonus claimer has to wager real money that is equivalent to the initial deposit plus the bonus money.

Example of Turnover Calculation:

(Initial Deposit Amount + Bonus Amount) x Turnover Requirement

(MYR100 + MYR100) x 15 = MYR200 x 15

= MYR3000

4. What is Winover Requirement?

Winover is the required amount that bonus claimer needs to achieve in your wallet in order to make withdrawal.

REBATES

1. What is cash rebates?

Cash Rebate is the credit refunded to players based on the total valid bet within a specified time, the rebate allows players to bet on specific products, or withdraw when requirements achieved.

2. When will be rebates released to my wallet?

The calculation of rebates will be cut off every day at 23:59:59 (GMT +8) and will be automatically credited into the member's (MAIN) wallet at 12:00:00 (GMT +8) of the next day.

3. Is there any requirement to withdraw my cash rebates?

Members will need to fulfil 1x turnover before a withdrawal of rebates can be made.

4. How to check my rebates?

Kindly log into 91WIN and proceed to “MY ACCOUNT” > "HISTORY"> Select ""REBATES/CASHBACK and choose the period. There will be a remark that indicates the cash rebates with amount and valid turnover.

TECHNICAL ISSUES

1. Why I can’t access to 91WIN website

Please ensure that you are logging in from a non-restricted country.




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91win Online Casino Malaysia

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Contact Us

Address : Tower A, Vertical Business Suite 07-12, Level 7 Avenue 3, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur

Phone Number : +601154189354

Email Address : 91win@gmail.com